So far my experience has been great. Rickyy was pleasant, courteous, and professional in setting up an appointment for me. She was knowledgeable about the process and answered any questions I had. They are a full service bathroom remodeling company so I am interested in seeing what they have to offer. I’ll follow-up with my experience. Thx

Extremely disappointing experience with Quality Craftsmen. The sales manager, Collin Gibbs, used scare tactics—claiming there was mold in and behind my bathroom walls to pressure me into a $10K remodel. The installers later confirmed there was no mold at all. That false pitch played a major role in my decision.Throughout the process, I’ve raised valid concerns—wall damage, scratched flooring, and unprofessional behavior from the lead installer, who became upset when I didn’t give him a 5-star satisfaction review. When I raised concerns, the only response was a handyman to sand the walls. No follow-up, no accountability. I reached out multiple times via email and phone with no results. Meanwhile, I kept getting texts and calls from other reps offering remodeling services like nothing was wrong.They also bragged about their 'special glue,' which had an overpowering smell that could cause headaches with prolonged exposure. The odor lingered in my home for over three to four months after the installation.Then they took me to small claims court for the remaining balance before even addressing my concerns. When I finally spoke with Collin, he was rude, hostile, and yelled “The job is done!” repeatedly. I told him I’m willing to pay, but I expect the company to acknowledge and address the issues first. He refused, and when I asked to speak to the owner, Zettler Quinn, he said, “I’m the manager, I'm the one that make the decisions,” and wouldn’t share any contact.I’ve never been treated so poorly by a company. The lack of professionalism, poor customer service, and refusal to communicate make this a nightmare experience. I wouldn’t recommend this company to anyone.

Company Rep was very knowledgeable and professional presenting services provided by the company. I felt at ease and Mr gained my trust.

Collin and Eric were wonderful at getting the job done. We'll definitely be using them the next time we need renovations!